Frequently Asked Questions
Memo to Beauty Addicts:
Due to the exciting changes in rebranding Addiction NV Cosmetics, there has been some confusion when it comes to old and new product labels and packaging.
When shopping online and in-store you may notice that the products in-store look different than the ones that you are receiving from online orders. We want to ensure you that the products are the same, yet the old packaging with new artwork and label is still sold online.
We would like to make sure you understand that we are not selling old products, just the same product you enjoy, but with the old packaging until online transitions with updated pictures of the packaging and artwork. It is important for you to know that we are in the process of rebranding and soon all the products will have the new labels and packaging available online also. Any Beauty Addicts that have questions or concerns please contact us.
Q: How do I order online?
A: Ordering is a 4-part process:
Q: Can I order over the phone?
A: Yes. You may order by phone by calling toll-free at p. 1.877.MKUPGRL (658.7475) Monday through Friday, 9:00am – 5:30pm Western Time.
Q: Can I order by mail?
A: No mail orders are accepted at this time. We may accommodate mail orders in the near future. Please place orders by phone or by fax at: 1.877.MKUPFAX (658.7329).
Q: How do I know if ordering online is secure?
A: All credit card processing is done through an encrypted session between your browser and the server. The technical term for this is SSL, or Secure Sockets Layer, which is an Internet standard security protocol. This site uses SSL version 2, which encrypts all information sent or received while users are viewing or filling in information from secure areas of the site. With SSL, no one can see credit card information from your session over the Internet. These forms are only sent from secure areas of our site. Credit card information is also stored in a secure area of the site, and is not kept on the web server. Access to this information is restricted to customers only. Customer Service Representatives will normally only see part of a credit card number displayed when accessing customer information. They will not see an entire credit card number.
Q: How do I track my order?
A: After you've placed an order, we'll immediately send you an email with an Order Number. Use this Order Number if you have questions about your order. Orders cannot be tracked until they have been shipped. A UPS tracking number will be emailed to you 1-2 days post shipment.
Q: Can I change or cancel my order?
Q: Can I have my order sent to a different location other than my billing address?
A: You can send your order to any location in the United States, even if this is not your billing address. The checkout process allows you to specify distinct shipping and billing addresses.
Q: What happens if some of the items I ordered are unavailable?
A: Unavailable products cannot be purchased until the store is restocked. If an order is taken for an out-of-stock item after you placed an order, you will be notified by Customer Service via e-mail and/or phone.
Q: What products are discontinued or out of stock?
A: When items are out of stock or unavailable, you will see "Temporarily Out Of Stock" next to the product description. If items are discontinued and out of stock, the product will no longer appear on the site. We cannot accept "back orders."
Shipping Information and Rates
Addiction NV uses UPS for shipping. Rates vary based on location. Several delivery options are displayed in the shopping cart at time of checkout.
Note: UPS does not guarantee delivery time on ground shipments, therefore neither does Addiction NV.
Order Processing & Delivery
Orders take approximately 2 to 3 days to process, plus shipping time. We only process orders Monday - Friday and therefore orders placed after 12pm (Pacific) Fridays, Saturday and Sunday will be shipped on Monday and/or Tuesday. We will notify you if an item is out of stock. We cannot ship UPS for Saturday delivery. Expedited (Rush) Shipping: If you place an order at 3pm PST on Wednesday and select UPS Next Day, it will be shipped on Thursday, and should arrive Friday. Please note that on U.S. Holidays, regular order processing may be slightly delayed. Also some U.S. carriers may not ship or deliver on certain holidays.
International, US Territories, & US Military Addresses
AddictionNV now ships internationally. Simply fill in your address details during the checkout process and select your shipping option. Delivery time varies from country to country.
Addictionnv.com also ships to APO/AP Military Addresses.
Q: How can I track my order?
Q: Can I ship to more than one address?
If you want to ship products to more than one different address, you need to place a separate order for each address you would like products shipped to. We can only ship to one address per order.
Addictionnv.com offers a "Satisfaction Guarantee" policy on all purchases. You have up to 20 days (from the shipment date) to exchange any merchandise with which you are not satisfied. Note: We do not refund shipping unless the return is a result of our error. If www.addictionnv.com shipped you the wrong item or the item was damaged in shipment, we will gladly refund all shipping charges. Remember to include a copy of your email confirmation.
Returned merchandise should include the RMA# (Return Merchandise Authorization Number), and tags and be in the same condition as it was received. Used merchandise cannot be returned unless defective.
Q: Should I insure my packaging?
A: We strongly recommend that you insure your package. We cannot be responsible for any shipment that is lost or stolen. Please contact UPS about your lost or stolen package before contacting Addiction NV customer service. We will do your best to service you on a case by case basis.
Q: How do I receive an RMA #?
When we receive your merchandise, we'll refund the full purchase price to the credit card used to order the merchandise. If you request a refund, please allow up to 14 business days from when we receive your return for a credit to appear on your credit card. We cannot refund the shipping unless the return is the result of our error. We will notify you by e-mail once your return has been fully processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.
Q: Can I return my Addiction NV cosmetics if I purchased them at a retail store?
A: Sorry, we cannot accept returns for items purchased from a retail partner. We only accept returns for items purchased through Addictionnv.com. You must return the merchandise back to the original place of purchase.
Q: Should I insure my returned package(s)?
A: www.addictionnvc.com recommends that you track your return package to confirm that we have received it. The US Postal Service offers a delivery confirmation service for a small additional fee. For larger returns, you may want to consider insuring your package. Just take your package to a US Post Office service window and a representative can add these options for you. If you choose to select another carrier to ship your return, we suggest you use a carrier such as UPS or FedEx that provides tracking information that requires a signature.
Q: Can I get a cash refund, or make an exchange?
Q: What if the color on your color swatch is not what I expected or wanted?
A: You can return any item if you are not completely satisfied. Although we have tried to accurately display and represent the colors of products, the actual colors you see will depend on your monitor, and may not be completely accurate upon receiving the product(s).
Q: Are Addiction NV products animal tested?
A: No. We test our products on Beauty Addicts, not animals.
Q: Why is Addiction NV mineral make-up better than other mineral make-up?
A: Although our mineral make-up is the same concept as other brands, we have created our own healthy blend in a refined form that gives maximum coverage with staying power. The unique texture also helps reduce the appearance of larger pores, fine lines and wrinkles.
Q: How long does the mineral foundation last?
Q: Will the sunscreen in Life’s a Beach Tinted Moisturizer break me out?
A: No. This formula was specifically made for those with sensitive skin. It is an all-natural sunscreen made with titanium dioxide and zinc oxide. This mineral combination does not clog pores, is light-weight and has water resistant properties.
Q: Is Line up Stay-Put Gel Eyeliner ok to use on the waterline of the eye?
A: Yes, our gel liners are safe for the eye area and are also waterproof. They come in an airtight component, which helps to keep the bacteria out and helps the product last longer.
Q: What kind of hair are the brushes made of?
A: The Addiction NV Brushes are made from synthetic hair and from high quality goat hair. We use synthetic hair for the application of cream and liquid products, and goat hair for the application of powders. Please note that no harm was done to any animal during the manufacturing process.